1. Overview
Celara Med provides coaching, administrative support, and access to independent licensed medical providers. Because prescription medications are regulated products, strict pharmacy laws limit refunds and returns once medications are dispensed.
Please review this policy carefully before placing your order.
2. Prescription Medications & Pharmaceutical Products
All prescription medications and compounded pharmaceutical products are final sale once processed by the pharmacy.
Due to federal and state regulations:
- Prescription medications cannot be returned.
- Dispensed medications cannot be reused or resold.
- Refunds cannot be issued after pharmacy fulfillment.
If your prescription is not approved by a licensed provider, you will not be charged for medication and will receive a full refund if payment was collected.
Experiencing side effects or adverse reactions does not qualify for a refund. If you have medical concerns, contact your licensed provider through the patient portal. For emergencies, call 911 or seek immediate in-person care.
3. Order Changes & Cancellations (Before Fulfillment)
Orders move quickly once submitted.
- Cancellation requests must be submitted immediately through support.
- Cancellation is not guaranteed once medical review or pharmacy processing begins.
- If your order is successfully canceled before pharmacy fulfillment, a refund may be issued minus a $99 administrative processing fee.
- No refunds will be issued once medication has been fulfilled by the pharmacy.
4. Subscription & Auto-Renewal Terms
Many Celara Med programs operate on recurring subscription cycles.
- Subscriptions renew automatically at the end of each billing cycle.
- To prevent renewal, you must cancel at least 72 hours prior to your next billing date.
- Cancellations can be made inside your account portal under “Manage Subscription.”
If a subscription renewal is processed and canceled prior to pharmacy fulfillment, you may receive a refund minus a $99 administrative fee.
Once medication has been processed or shipped, the order is final and non-refundable.
5. Mid-Cycle Cancellations
If you cancel during an active billing cycle:
- You remain financially responsible for the full current cycle.
- Cancellation will prevent future renewals only.
- No prorated refunds are provided for partially used cycles.
6. Important Regulatory Notice
Celara Med does not manufacture medications and does not practice medicine. All medical evaluations, treatment decisions, and prescriptions (if appropriate) are made independently by licensed healthcare providers.
This policy complies with applicable pharmacy regulations and federal guidelines governing prescription medications.