Celara Med LLC Website Terms & Patient Services Agreement

Effective Date: 2/1/26
Website: Celaramed.com
Support: Support@celaramed.com | 1 866-777-3321

These Website Terms & Patient Services Agreement (“Terms”) explain the rules that apply when you visit, create an account, purchase, subscribe to, or otherwise use any website, portal, mobile experience, software, forms, communications, products, telehealth coordination, subscription program, or related service operated by Celara Med LLC (“Celara Med,” “Company,” “we,” “us,” or “our”).

By using the Platform, creating an account, submitting information, or purchasing any product or service, you agree to these Terms. If you do not agree, do not use the Platform or purchase products or services through Celara Med LLC.

Emergency Notice: The Platform is not for medical emergencies. If you believe you are experiencing a medical emergency, call 911 or seek in-person emergency care immediately.

1. What Celara Med Provides

Celara Med LLC operates an online platform that may provide educational content, account tools, customer support, wellness-related services, access to independent licensed healthcare providers, pharmacy coordination, subscription management, payment processing, and fulfillment support for certain health-related products.

Celara Med LLC is not a hospital, emergency care provider, pharmacy, or insurance company. Unless expressly stated otherwise, Celara Med LLC does not itself practice medicine or provide medical diagnosis or treatment. Medical care, prescriptions, and clinical decisions are made by independent licensed healthcare providers or medical groups.

Some products or services may require separate consents, intake forms, privacy notices, prescription approvals, checkout terms, subscription terms, or provider-specific documents. Those additional terms apply to the extent relevant to the product or service you use.

2. Who May Use the Platform

The Platform is intended only for individuals who are at least eighteen (18) years old and legally able to enter into a binding agreement. Individuals under 18 may not use the Platform, create an account, submit information, or purchase products or services.

If you are a parent or legal guardian and believe a minor has used the Platform, contact Celara Med LLC at Support@Celaramed.com

3. Your Account and Responsibilities

Some services require a customer account. When creating or using an account, you agree to provide accurate, current, and complete information. This may include your legal name, contact information, payment details, shipping address, identity verification, medical history, medications, allergies, photos, videos, questionnaires, or other requested documentation.

You are responsible for keeping your account information accurate, protecting your login credentials, reviewing messages and payment notices, submitting requested documentation on time, and notifying Celara Med LLC promptly if you suspect unauthorized access.

Celara Med LLC may suspend, restrict, or terminate your account if we believe you violated these Terms, provided inaccurate information, failed to pay amounts owed, misused the Platform, created safety or compliance concerns, or interfered with the services.

4. Medical Care, Providers, and Pharmacies

Celara Med LLC may connect you with independent third-party healthcare providers, medical groups, pharmacies, laboratories, fulfillment vendors, or other service partners. These parties are not employees of Celara Med LLC unless expressly stated.

Independent providers are solely responsible for the medical services they provide, including evaluation, diagnosis, treatment decisions, prescription decisions, follow-up recommendations, and clinical guidance. Celara Med LLC does not control or override a provider’s independent medical judgment.

Pharmacies are independently responsible for pharmacy services, including prescription fulfillment, dispensing, labeling, counseling, packaging, substitutions where allowed, shipping, transfers, and compliance with pharmacy laws.

By using the Platform, you agree to provide truthful, complete, and accurate information to Celara Med LLC, providers, pharmacies, and service partners. Missing, false, or outdated information may delay treatment, prevent prescribing, affect shipping, or create medical risk.

5. Telehealth Notice and Consent

Telehealth uses electronic communications, video, audio, online forms, messaging, images, remote monitoring, or other technology to support healthcare services when a provider and patient are not in the same physical location.

Telehealth may be convenient, but it has limitations. It may not be appropriate for every condition, and it is not a substitute for in-person care when in-person care is needed. Technical issues, poor image quality, incomplete answers, delayed responses, or limited physical examination may affect care.

Before receiving telehealth services, you may be required to review and agree to a separate telehealth informed consent. By using telehealth services through the Platform, you acknowledge these limitations and agree to seek emergency or in-person care when appropriate.

6. Prescription Products and Fulfillment

Certain products require a valid prescription from a licensed provider. Completing an intake form, questionnaire, payment, or account registration does not guarantee that a prescription will be issued.

A prescription product is available only if a provider determines, in the provider’s independent clinical judgment, that the product is appropriate for you. A provider may deny, delay, modify, discontinue, or require additional information before issuing or continuing a prescription.

If a prescription is issued, it may be fulfilled by a third-party pharmacy partner or, where available and permitted, sent to a pharmacy of your choice. If you use an outside pharmacy, you are responsible for coordinating fulfillment and paying that pharmacy directly.

Medications may not be available through all pharmacies. Pharmacy processing, inventory, shipping timelines, packaging, and dispensing decisions are controlled by the pharmacy, not Celara Med LLC.

Prescription products may not always arrive in child-resistant packaging. You are responsible for safe storage, handling, and use of all medications.

7. Medical Risks and Your Health Obligations

Prescription medications, non-prescription products, wellness products, and telehealth services can involve risks. These risks may include side effects, allergic reactions, adverse events, medication interactions, lack of desired results, worsening symptoms, pregnancy-related risks, or the need to stop or change treatment.

You agree to read medication information and provider instructions, ask questions before starting or continuing treatment, report side effects or health changes promptly, follow provider and pharmacy instructions, and seek emergency or in-person care when needed.

You understand that results are not guaranteed.

8. Subscriptions and Automatic Renewals

Some Celara Med LLC products or services may be sold as automatically renewing subscriptions. By purchasing a subscription, you authorize Celara Med LLC or its payment processors to charge your selected payment method on a recurring basis according to the billing interval, subscription length, price, and renewal terms disclosed at checkout, on the product page, in your account, or in related purchase materials.

Your subscription will continue until canceled according to the applicable cancellation rules. Product pricing, billing schedules, minimum commitments, included services, and renewal terms may vary by program.

By purchasing a subscription, you acknowledge that recurring charges will be processed automatically, you are responsible for reviewing the subscription details before purchasing, you are responsible for canceling before the applicable deadline, Celara Med LLC is not required to send renewal reminders unless required by law, and failure to cancel on time may result in additional charges.

9. Cancellation, Minimum Commitments, and Refunds

Unless a different deadline is disclosed for a specific product or program, subscription cancellations must be submitted at least forty-eight (48) hours before the next renewal date to prevent the next charge. Cancellation requests submitted after that deadline may apply to the following billing period instead.

Cancellation generally takes effect at the end of the current subscription period. If your plan includes installment payments, cancellation does not eliminate your obligation to pay the remaining balance for the active subscription period or any required minimum commitment.

Certain products or programs may require a minimum subscription term. If a minimum commitment applies, you are responsible for the full cost of that commitment whether you pay upfront or in installments.

Administrative Cancellation Fee

If you cancel after payment is processed but before an order, prescription, or service request is transmitted to a provider, pharmacy, or fulfillment partner, Celara Med LLC may deduct a $99 administrative cancellation fee from any eligible refund, unless prohibited by law or stated differently in the applicable product terms.

No Refund After Pharmacy or Fulfillment Processing

Once a prescription, medication, or patient-specific order has been processed, dispensed, prepared, shipped, or otherwise entered fulfillment, it may not be eligible for refund. Prescription medications are typically non-returnable because they cannot be safely returned to pharmacy inventory after being prepared for a specific patient.

Refunds are not guaranteed due to side effects, lack of results, a provider’s recommendation to discontinue treatment, a change in health status, pregnancy, personal preference, failure to complete documentation, or delay caused by missing information, unless required by law or expressly approved by Celara Med LLC in writing.

10. Payment, Failed Charges, and Collections

You agree to pay all charges associated with your purchases, subscriptions, renewals, taxes, shipping, handling, fees, and other amounts disclosed to you.

You represent that you are authorized to use the payment method you provide. You authorize Celara Med LLC and its payment processors to charge your payment method for amounts due, including recurring subscription charges.

If a payment fails, Celara Med LLC may attempt to reprocess the payment. If payment remains unpaid, Celara Med LLC may pause services, suspend shipments, cancel access, terminate subscriptions, assess late fees, or pursue collection efforts as permitted by law.

Celara Med LLC may assess a $30 late fee after repeated failed collection attempts or delinquency, unless prohibited by applicable law. If an account remains unpaid after notice and any applicable grace period, it may be referred to a collection agency. You may be responsible for collection costs, agency fees, reasonable attorneys’ fees, and related costs to the extent permitted by law.

11. Cash-Pay Services and Insurance

Unless expressly stated otherwise, Celara Med LLC services and products are offered on a cash-pay basis and are not billed to Medicare, Medicaid, or other federal or state healthcare programs.

By using the Platform, you acknowledge that you are choosing to purchase products or services outside of any government healthcare program and that you are financially responsible for all charges.

You agree that neither you nor Celara Med LLC will submit claims to Medicare, Medicaid, or other federal or state healthcare programs for reimbursement of products or services purchased through the Platform, unless expressly permitted in writing and allowed by law.

12. Presales, Introductory Offers, and Promotional Pricing

Celara Med LLC may offer presales, introductory offers, limited-time promotions, discounted subscription pricing, or other special pricing. Promotional terms will be disclosed at checkout, on the applicable product page, or in related offer materials.

Presale or introductory orders may be charged when placed, even if fulfillment occurs later. Estimated fulfillment timelines are not guaranteed and may depend on medical review, pharmacy availability, inventory, shipping, or required documentation.

If promotional pricing is tied to an active subscription, the promotional benefit may be lost if the subscription is canceled, paused, modified, allowed to lapse, or if no shipment or order is fulfilled within the time period disclosed for that promotion.

Introductory discounts generally apply only to the first order unless the offer clearly states otherwise.

13. Electronic Communications, Texts, and Calls

By using the Platform or providing contact information, you consent to receive communications from Celara Med LLC and parties acting on our behalf. Communications may include emails, texts, calls, portal messages, account notices, payment alerts, service reminders, treatment-related messages, pharmacy updates, customer support messages, and other information related to your account or services.

You agree that electronic communications satisfy any legal requirement that communications be in writing.

By providing your mobile number, you authorize Celara Med LLC and service partners to contact you at that number. Message and data rates may apply. Message frequency varies. To stop receiving promotional or non-essential text messages, reply STOP where available. Some transactional, treatment-related, or account-related communications may still be necessary to provide services.

Opting out of communications may limit your ability to receive important reminders, account updates, or treatment-related information.

14. Recordings for Quality and Training

Celara Med LLC, customer support representatives, service partners, or providers may record interactions by audio, video, transcript, screen capture, or similar technology where permitted by law. Recordings may be used for quality assurance, training, documentation, safety, compliance, dispute resolution, service improvement, and operational purposes.

Recordings will be handled according to applicable law and our privacy practices. Celara Med LLC will not publicly display recordings unless required or permitted by law.

15. Privacy and Health Information

Your use of the Platform may involve personal information and health-related information. Celara Med LLC uses and discloses information as described in its Privacy Policy, applicable notices, telehealth consents, provider notices, pharmacy notices, and applicable law.

Celara Med LLC may not be a “covered entity” under the Health Insurance Portability and Accountability Act of 1996 and related regulations (“HIPAA”). Some providers, medical groups, pharmacies, or service partners may be covered entities or business associates under HIPAA. In certain circumstances, Celara Med LLC may act as a business associate of a provider or pharmacy.

Not all health-related information is protected health information under HIPAA. Information submitted for account management, payment, marketing where permitted, customer support, general Platform use, or non-treatment purposes may be governed by the Privacy Policy and applicable state privacy laws rather than HIPAA.

16. Customer Privacy and Mobile Information

Celara Med LLC does not sell your personal information in the ordinary meaning of that term. We will not share, rent, or sell your personal information to unrelated companies for their independent marketing without your consent, except as permitted by law and described in the Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes where prohibited by applicable messaging rules. Please review the Celara Med LLC Privacy Policy for more information.

17. Acceptable Use Rules

You agree not to misuse the Platform. Prohibited conduct includes using the Platform for unlawful, fraudulent, abusive, or misleading purposes; impersonating another person or entity; submitting false information; using another person’s account or payment method without authorization; uploading viruses or harmful code; scraping or harvesting data; attempting unauthorized access; interfering with Platform operations; reverse engineering the Platform; infringing intellectual property or privacy rights; or otherwise violating these Terms or applicable law.

Celara Med LLC may investigate suspected violations and take appropriate action, including account suspension, termination, removal of content, cooperation with authorities, or legal action.

18. Platform Changes, Suspension, and Termination

Celara Med LLC may modify, suspend, discontinue, or restrict any part of the Platform, products, services, features, accounts, or access at any time, with or without notice, to the extent permitted by law.

We may terminate or suspend your access if we believe you violated these Terms, created risk, failed to pay amounts owed, misused services, submitted false information, or engaged in conduct harmful to Celara Med LLC, providers, pharmacies, vendors, users, or third parties.

Celara Med LLC is not liable for any modification, suspension, discontinuation, restriction, or termination of the Platform or your access, except where prohibited by law.

19. Product Availability, Orders, and Taxes

All products and services are subject to availability. Celara Med LLC may limit quantities, reject orders, cancel orders, correct errors, update pricing, change product descriptions, or discontinue products or services at any time.

Prices may change without notice. You are responsible for applicable taxes, shipping, handling, duties, customs charges, and other fees associated with your purchase. Tax estimates shown at checkout may differ from final amounts due to processing systems, tax rates, or legal requirements.

20. Third-Party Goods, Services, and Links

The Platform may include products, services, content, links, tools, payment processors, providers, pharmacies, laboratories, fulfillment companies, or other third-party resources. Third parties are responsible for their own goods, services, websites, policies, professional obligations, and legal compliance.

Celara Med LLC is not responsible for third-party websites, third-party content, third-party services, provider medical judgment, pharmacy professional services, shipping carrier delays, payment processor actions, or claims made by third parties.

Your interactions with third parties are between you and those third parties, except where Celara Med LLC expressly states otherwise.

21. Testimonials, Reviews, and Results

Testimonials, reviews, endorsements, before-and-after content, or user stories are provided for informational purposes only. Individual experiences vary. Celara Med LLC does not guarantee that you will experience the same or similar results.

Any statements made by users, influencers, contractors, affiliates, partners, or third parties are their own and do not necessarily reflect Celara Med LLC’s official statements.

22. No Legal, Financial, or Insurance Advice

The Platform does not provide legal, financial, insurance, tax, or benefits advice. Any information provided is for general informational purposes only. You should consult qualified professionals for advice about your specific situation.

23. Intellectual Property

The Platform and its content, including text, graphics, logos, designs, icons, images, videos, software, forms, page layouts, branding, trademarks, service marks, and other materials, are owned by Celara Med LLC or its licensors and are protected by intellectual property laws.

You may use the Platform only for your personal, lawful, non-commercial use unless Celara Med LLC gives written permission otherwise. You may not copy, reproduce, distribute, modify, display, sell, license, or exploit Platform content without prior written authorization.

If you believe content on the Platform infringes your intellectual property rights, contact Support@Celaramed.com with sufficient information for us to review your claim.

24. Information You Submit

You retain rights to your personal information as provided by applicable law and the Privacy Policy. However, information, comments, suggestions, ideas, feedback, reviews, messages, or other materials you submit to Celara Med LLC may be used by Celara Med LLC to operate, improve, document, support, market, or develop the Platform and services, subject to applicable law and privacy obligations.

Do not submit confidential business information, trade secrets, or information you do not want Celara Med LLC to use unless a separate written agreement applies.

25. Disclaimer of Warranties

The Platform, products, services, content, and related materials are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

Celara Med LLC does not guarantee that the Platform will be uninterrupted, secure, error-free, accurate, complete, current, virus-free, or suitable for your particular needs. Celara Med LLC disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and availability.

Celara Med LLC does not guarantee any medical, wellness, cosmetic, weight management, financial, or other outcome.

26. Limitation of Liability

To the fullest extent permitted by law, Celara Med LLC and its owners, officers, directors, employees, contractors, affiliates, agents, vendors, service providers, and licensors will not be liable for indirect, incidental, consequential, special, exemplary, punitive, or similar damages, including lost profits, lost data, business interruption, personal injury, emotional distress, or loss of goodwill, arising from or related to the Platform, products, services, or these Terms.

To the fullest extent permitted by law, Celara Med LLC’s total liability for any claim will not exceed the amount you paid to Celara Med LLC for the product or service giving rise to the claim.

Any claim arising from or related to the Platform, products, services, or these Terms must be brought within one (1) year after the event giving rise to the claim, unless a longer period is required by law.

27. Assumption of Risk and Indemnification

You understand and accept the risks associated with using the Platform, receiving telehealth services, purchasing products, taking prescription or non-prescription products, using third-party services, and relying on information you submit or receive through the Platform.

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Celara Med LLC and its owners, officers, directors, employees, contractors, affiliates, agents, vendors, service providers, and licensors from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from or related to your use or misuse of the Platform, your violation of these Terms, your violation of law, information or content you submit, inaccurate or incomplete information, failure to follow provider or pharmacy instructions, or disputes with third parties.

Celara Med LLC may assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with that defense.

28. Dispute Resolution and Arbitration

Before filing a formal claim, you agree to contact Celara Med LLC at Support@CelaraMed.com and try to resolve the dispute informally.

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or related to these Terms, the Platform, products, services, subscriptions, payments, or communications will be resolved through binding individual arbitration administered by the American Arbitration Association (“AAA”).

Unless otherwise required by law, arbitration will take place in Riverside, CA, and the arbitrator will apply the laws of the state identified in the governing law section below.

You and Celara Med LLC agree that disputes will be handled only on an individual basis. Class actions, class arbitrations, private attorney general actions, and representative proceedings are not permitted to the fullest extent allowed by law. The arbitrator may not consolidate claims of multiple persons unless all parties agree in writing.

You understand that arbitration means there is no judge or jury trial, and court review of an arbitration award is limited.

29. Governing Law

These Terms are governed by the laws of the State of , without regard to conflict-of-law rules, and by applicable federal law.

30. CAN-SPAM and Marketing Communications

Celara Med LLC intends to comply with the CAN-SPAM Act and other applicable marketing communication laws. You may unsubscribe from promotional emails by using the unsubscribe link or contacting us at Support@Celaramed.com.

You may still receive transactional, account-related, payment-related, service-related, or treatment-related communications where permitted or required.

31. Assignment

You may not assign or transfer your rights or obligations under these Terms without Celara Med LLC’s prior written consent. Celara Med LLC may assign or transfer these Terms, in whole or in part, to an affiliate, successor, purchaser, or other third party in connection with a merger, acquisition, reorganization, sale of assets, transfer of business, or by operation of law.

32. Severability and No Waiver

If any part of these Terms is found invalid or unenforceable, that part will be modified or removed to the minimum extent necessary, and the remaining provisions will continue in effect.

Celara Med LLC’s failure to enforce any provision is not a waiver of its right to enforce that provision later. Any waiver must be in writing and signed by Celara Med LLC.

33. Force Majeure

Celara Med LLC is not responsible for delays or failures caused by events beyond its reasonable control, including natural disasters, acts of government, war, civil unrest, labor disputes, power failures, internet outages, equipment failures, supply shortages, pharmacy delays, shipping disruptions, cyber incidents, or other similar events.

34. Survival

Sections that by their nature should survive termination will continue after your account is closed or your use of the Platform ends, including payment obligations, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and any other provisions intended to survive.

35. Entire Agreement

These Terms, together with the Privacy Policy, telehealth consent, checkout terms, subscription terms, product-specific terms, and any other applicable written agreements, make up the entire agreement between you and Celara Med LLC regarding your use of the Platform and related products or services.

36. Contact Information

Questions about these Terms or your account may be directed to:

Celara Med LLC
Email: Support@Celaramed.com
Phone: 1 866-777-3321
Hours: M-F 9am 5p-PST
Mailing Address: 39252 Winchester Rd Ste 107 #117 Murrieta, CA 92563