Celara Med LLC
Privacy Policy
Effective Date: 2/18/26
Introduction
Celara Med LLC (“Celara Med,” “Company,” “we,” “us,” or “our”) provides this Privacy Policy to describe how we collect, use, disclose, and safeguard information when you visit www.celaramed.com, including any related mobile applications, portals, software, media channels, or other digital platforms connected thereto (collectively, the “Website”).
Your access to and use of the Website, its content, products, services, and any affiliated platform operated by Celara Med (collectively, the “Service”) is subject to this Privacy Policy unless expressly stated otherwise.
This Privacy Policy explains:
What information we collect
How we use and disclose it
Your rights regarding your information
How we protect your information
Capitalized terms not defined here have the same meaning as set forth in the Celara Med Terms of Use.
If you are using the Service on behalf of another individual, you represent that you are authorized to do so and that such individual acknowledges and agrees to the practices described in this Privacy Policy.
Notice to Users Outside the United States
The Website is hosted in the United States and governed by U.S. federal and state law. If you access the Website from outside the United States, you understand that your information may be transferred to and processed in the United States.
By using the Website, you consent to the transfer and processing of your information in accordance with this Privacy Policy and applicable U.S. law.
If use of the Website would be unlawful in your jurisdiction, do not use the Website.
Acceptance of This Policy
BY ACCESSING OR USING THE WEBSITE, YOU ACKNOWLEDGE AND ACCEPT THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY.
INFORMATION WE COLLECT
We collect both:
Non-Personally Identifiable Information
Personally Identifiable Information
Non-Personally Identifiable Information
Non-Personally Identifiable Information (“Non-PII”) is information that cannot, by itself, identify you.
This may include:
IP address
Browser type
Device type
Operating system
Referring/exit pages
General geographic location (based on IP)
Usage data and browsing behavior
We analyze this information to improve functionality, performance, and user experience. We may share aggregated Non-PII for analytics, advertising, and business analysis.
Cookies & Tracking Technologies
Cookies
We use cookies to:
Maintain login sessions
Store user preferences
Facilitate checkout
Analyze usage patterns
You may disable cookies through browser settings; however, some features may not function properly.
Device Fingerprinting
We may use device fingerprinting technologies that identify devices based on browser configuration. Clearing cookies does not prevent device fingerprinting.
Web Beacons
We may use web beacons to measure page views and email engagement. These collect limited data such as cookie ID and timestamp.
Analytics
We may use third-party analytics providers (such as Google Analytics) to analyze Website traffic and advertising performance.
You may opt out using:
MOBILE DEVICE TERMS
If you access the Website through a mobile device:
We may collect:
Device model
Operating system
IP address
App usage metrics
We do not access precise location data without consent.
Push notifications may be enabled and can be disabled in your device settings.
SOCIAL MEDIA INTEGRATION
If you connect your account to a social media platform:
We may collect publicly available profile information.
We do not control how social platforms use your information.
Please review their privacy policies.
PERSONALLY IDENTIFIABLE INFORMATION
We may collect Personally Identifiable Information (“PII”), including:
Name
Address
Email
Phone number
Date of birth
Username/password
Payment information
Identity verification documentation
Photos or videos submitted
Communications with Providers
Prescription and treatment data
Lab results (when applicable)
Providing this information is voluntary but may be necessary to use certain services.
MEDICAL INFORMATION
We collect medical information on behalf of independent Providers and pharmacies.
This may include:
Health history
Questionnaire responses
Diagnosis information
Treatment plans
Prescription details
Images submitted for clinical review
Communications with Providers
We may also receive:
Identity verification data from vendors
Prescription history
Lab results
Payment data
Celara Med does not independently create biometric data. If identity verification is required, a third-party vendor may temporarily create biometric data solely to verify identity and then delete it.
HOW WE USE YOUR INFORMATION
We use your information to:
Provide requested services
Manage your account
Process payments
Communicate with you
Provide customer support
Personalize your experience
Improve Website functionality
Prevent fraud
Enforce agreements
Comply with legal obligations
We do not sell your personal information for monetary compensation.
We do not share mobile information with third parties for marketing or promotional purposes.
DISCLOSURES OF PERSONAL INFORMATION
We may disclose information:
1. To Providers and Pharmacies
To facilitate medical services and prescriptions.
2. To Service Providers
Such as payment processors, hosting providers, analytics providers, customer service vendors.
3. For Legal Compliance
To comply with court orders, subpoenas, or law enforcement.
4. Business Transfers
In connection with merger, acquisition, bankruptcy, or sale of assets.
5. Identity Verification Vendors
For fraud prevention and compliance.
CHILDREN’S PRIVACY
The Website is intended for individuals 18 or older unless state law permits limited exceptions.
We do not knowingly collect information from children under 13.
If you believe a minor has submitted personal information, contact:
By mail: Celara Med LLC, Attn: Privacy Officer, 44054 Margarita Rd #5, Temecula, CA 92592 (Subject: “Removal of Minor Information”)
PROTECTED HEALTH INFORMATION (HIPAA)
Celara Med is not necessarily a “covered entity” under HIPAA.
Independent Providers and pharmacies may be covered entities.
If Celara Med acts as a business associate, we comply with applicable HIPAA obligations.
Medical information used solely for diagnosis or prescription fulfillment may be considered Protected Health Information (“PHI”).
Information not classified as PHI may be used according to this Privacy Policy.
De-identified data is not considered PHI.
SECURITY
We use reasonable administrative, physical, and technical safeguards to protect your information.
However:
No system is 100% secure
Internet transmissions cannot be guaranteed secure
Email communications are not encrypted end-to-end
You are responsible for safeguarding your login credentials.
If you suspect unauthorized access, contact us immediately at:
PAYMENT PROCESSING
Payment transactions are processed by third-party payment processors.
By submitting payment information, you authorize us to share necessary data with payment processors to complete transactions.
We do not control third-party payment processor security practices.
DATA RETENTION
We retain information:
As long as necessary to provide services
As required by law
To resolve disputes
To enforce agreements
Providers and pharmacies may retain medical records according to their legal obligations.
CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
If you are a California resident, you have the right to:
Know what personal information we collect
Access your personal information
Request deletion
Correct inaccurate information
Limit use of sensitive personal information
Opt-out of certain data sharing
Not be discriminated against for exercising privacy rights
To exercise your rights:
Email: [email protected]
Phone: 866-777-3321
Subject Line: “California Privacy Request”
We will verify your identity before processing requests.
We do not sell personal information of minors under 16.
DO-NOT-TRACK
The Website does not currently respond to browser Do-Not-Track signals.
PRIVACY POLICY CHANGES
We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated Effective Date.
Continued use of the Website after changes constitutes acceptance.
CONTACT US
If you have questions about this Privacy Policy, contact:
Celara Med LLC
Attn: Privacy Dept.
44054 Margarita Rd #5
Temecula, CA 92592
Email: [email protected]
Phone: 866-777-3321